Billing Questions

We are happy to help you!

Billing schedules are established by and customized for the chapters that we serve.

We enclose a “Chapter Profile” with the first statement of each term which will notify you of the upcoming term’s billing schedule to include due dates. Please note: Some chapters require that payment in full be received by the first due date of the term, however, we typically schedule at least four bills per semester and three per quarter to allow for any miscellaneous charges that are subject to be assessed by the chapter. This will be noted on each Chapter Profile.

Still have questions?

If you have a question about your chapter bill, feel free to contact one of our Member/Parent Relations Representatives between 8:30 and 5:00 ET Monday through Friday toll free at 800.276.6342 or you may submit a billing question using the form below. We will do our best to answer your questions on the spot and we have an Open Issues Manager which enables the chapter administrator to respond to your questions online, anytime. You may also read our list of Frequently Asked Questions. Please fill out the following form if you have a question about your bill. We need all of the information requested to answer your question in a timely manner.